{"id":11392,"date":"2023-10-04T07:16:50","date_gmt":"2023-10-04T07:16:50","guid":{"rendered":"https:\/\/www.cistec.com\/?p=11392"},"modified":"2023-10-04T07:17:57","modified_gmt":"2023-10-04T07:17:57","slug":"gestiondelaclientele","status":"publish","type":"post","link":"https:\/\/www.cistec.com\/fr\/gestiondelaclientele\/","title":{"rendered":"Professionnalisation de la gestion de la client\u00e8le CISTEC"},"content":{"rendered":"<p>CISTEC r\u00e9organise son service de gestion de la client\u00e8le afin de r\u00e9pondre aux exigences toujours plus \u00e9lev\u00e9es en mati\u00e8re de suivi de projets clients et de la client\u00e8le existante<\/p>\n<p>Le franc succ\u00e8s de KISIM sur le march\u00e9 suisse des SIC a permis \u00e0 CISTEC de doubler sa base client\u00e8le au cours des six derni\u00e8res ann\u00e9es. Parall\u00e8lement, les exigences li\u00e9es \u00e0 la gestion de projet ont \u00e9galement \u00e9volu\u00e9. En effet, alors qu\u2019au cours des pr\u00e9c\u00e9dentes ann\u00e9es nous n\u2019avions \u00e0 g\u00e9rer qu\u2019un seul, voire deux lancements de projets KISIM, aujourd\u2019hui nous pouvons \u00eatre amen\u00e9s \u00e0 mener de front pr\u00e8s de six projets de lancement KISIM en m\u00eame temps. Face \u00e0 une organisation toujours plus complexe, il est devenu de plus en plus difficile de concilier les diff\u00e9rents besoins des projets de lancement et de la client\u00e8le existante. CISTEC a donc d\u00e9cid\u00e9 de cr\u00e9er deux \u00e9quipes sp\u00e9cialis\u00e9es au sein du service de gestion de la client\u00e8le afin de g\u00e9rer les projets de lancement d\u2019un c\u00f4t\u00e9 et le suivi de la client\u00e8le existante de l\u2019autre. Cette nouvelle organisation devrait permettre d\u2019adapter plus facilement les processus CISTEC aux besoins respectifs des deux groupes de clients.<\/p>\n<p><strong>L\u2019\u00e9quipe charg\u00e9e du suivi de la client\u00e8le<\/strong> sera \u00e0 l\u2019avenir responsable de l\u2019exploitation et du suivi de KISIM chez les clients CISTEC existants. Elle sera \u00e9galement charg\u00e9e de poursuivre la professionnalisation du suivi des clients, c\u2019est-\u00e0-dire d\u2019optimiser les processus qui y sont associ\u00e9s ainsi que les outils utilis\u00e9s. L\u2019\u00e9quipe est dirig\u00e9e par <a href=\"https:\/\/www.cistec.com\/fr\/team\/maurus-coray\/\">Maurus Coray<\/a> depuis le 1er ao\u00fbt 2023. Il a rejoint CISTEC il y a trois ans. Au cours de cette p\u00e9riode, il a, en sa qualit\u00e9 de chef de projet, g\u00e9r\u00e9 avec succ\u00e8s le lancement de KISIM au sein des h\u00f4pitaux de Schaffhouse. Il conna\u00eet parfaitement les besoins des clients KISIM existants gr\u00e2ce \u00e0 son exp\u00e9rience de conseiller client\u00e8le aupr\u00e8s de la clinique universitaire de Balgrist. Il poss\u00e8de une tr\u00e8s bonne ma\u00eetrise des exigences g\u00e9n\u00e9rales li\u00e9es \u00e0 l\u2019exploitation des syst\u00e8mes de TIC acquise au cours de sa pr\u00e9c\u00e9dente exp\u00e9rience de CIO et COO aupr\u00e8s d\u2019un fournisseur de services de TIC.<\/p>\n<p><strong>L\u2019\u00e9quipe de projets clients<\/strong> met \u00e0 disposition les chefs de projets globaux et partiels pour les projets de lancement de KISIM, tout en continuant \u00e9galement \u00e0 d\u00e9velopper la m\u00e9thodologie de projet CISTEC. \u00c0 l\u2019avenir, elle mettra davantage de chefs de projet \u00e0 disposition chez les clients existants pour les projets de grande envergure afin d\u2019assurer \u00e9galement un suivi de projet plus professionnel dans ce domaine. L\u2019\u00e9quipe est dirig\u00e9e par <a href=\"https:\/\/www.cistec.com\/fr\/team\/marlies-hintsteiner\/\">Marlies Hintsteiner<\/a> depuis le 1er avril 2023. Elle est en poste chez CISTEC depuis quatre ans. Son exp\u00e9rience r\u00e9ussie en tant que cheffe de projet lors du lancement de KISIM \u00e0 l\u2019UKBB lui a permis d\u2019acqu\u00e9rir de solides connaissances pour ses nouvelles fonctions de cheffe d\u2019\u00e9quipe des projets clients. Elle poss\u00e8de \u00e9galement une longue exp\u00e9rience de direction acquise en tant que directrice de clinique et cheffe d\u2019\u00e9quipe lors de ses pr\u00e9c\u00e9dentes exp\u00e9riences. Ses fonctions de responsable de projet KISIM et de conseill\u00e8re client\u00e8le compl\u00e8tent son profil.<\/p>\n<p>Nous sommes convaincus que cette nouvelle organisation de la gestion de la client\u00e8le contribuera \u00e0 am\u00e9liorer la satisfaction des clients KISIM.<\/p>\n<p>Avez-vous des commentaires ou des questions concernant cet article de blog? Envoyez-nous un email \u00e0 <a href=\"mailto:info@cistec.com\">info@cistec.com<\/a>, nous nous r\u00e9jouissons de vous lire.<\/p>\n<p>Auteur du blog: J\u00fcrgen Petzold, docteur en sciences naturelles, responsable de la gestion de la client\u00e8le<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CISTEC r\u00e9organise son service de gestion de la client\u00e8le afin de r\u00e9pondre aux exigences toujours plus \u00e9lev\u00e9es en mati\u00e8re de suivi de projets clients et de la client\u00e8le existante Le franc succ\u00e8s de KISIM sur le march\u00e9 suisse des SIC a permis \u00e0 CISTEC de doubler sa base client\u00e8le au cours des six derni\u00e8res ann\u00e9es. [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":11429,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[634],"tags":[301,706,305,707,708],"class_list":["post-11392","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-fr","tag-cistec-fr","tag-gestionclientele","tag-kisim-fr","tag-lequipe_chargee_du_suivi_de_la_clientele","tag-lequipe_de_projets_clients"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Professionnalisation de la gestion de la client\u00e8le CISTEC - CISTEC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cistec.com\/fr\/gestiondelaclientele\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Professionnalisation de la gestion de la client\u00e8le CISTEC - CISTEC\" \/>\n<meta property=\"og:description\" content=\"CISTEC r\u00e9organise son service de gestion de la client\u00e8le afin de r\u00e9pondre aux exigences toujours plus \u00e9lev\u00e9es en mati\u00e8re de suivi de projets clients et de la client\u00e8le existante Le franc succ\u00e8s de KISIM sur le march\u00e9 suisse des SIC a permis \u00e0 CISTEC de doubler sa base client\u00e8le au cours des six derni\u00e8res ann\u00e9es. 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